Refund Policy
Epicly Games reserves the right to change these policies when required, so check this website to stay informed of any updates that may apply to you.
Epicly Games uses a bank linked merchant payment gateway. Payment is collected through debit or credit cards (Visa and MasterCard) using eWay merchant facility.
There are no extra hidden fees for purchases. The total payment amount is clearly displayed before placing an order. If for any reason you disagree with the total payment amount then please do not confirm the order.
Once orders have been placed the bank Merchant facility processes your card payment. Once the order has been placed online and payment received there is no ability to cancel the order.
Order and payment receipt information is displayed on the final page of the website during the order process, and emailed through to the supplied email address.
Purchases completed only are final and not disputable. Refunds are only possible under the following scenario as required by consumer laws. There are specific criteria to be eligible for a refund as explained hereunder.
1. Purchase of merchandise that is found to be faulty or refundable under consumer law ( see below ).
In the rare event an item is delivered that is faulty you may be required to return the product to enable a refund. However, any return postage costs will be the responsibility of Epicly Games.
In the rare event that your payment needs to be refunded. Please contact Epicly Games via phone or email with your request, including order date and time and order number you received. If Epicly Games are in agreeance a refund will be issued. But please be advised that not all staff have access to this facility and your refund will be processed by Epicly Games within 5 business days.
Epicly Games abides by Australian Consumer Law in that full refunds will be available in the instance of major faults with the goods supplied. In which case Epicly Games may require the return of goods to complete internal audit processes so we can understand where the systems we have in place to only offer quality products have failed. If goods are required to be returned there will be no out-of-pocket expense for the order – or that item on the order – nor for the return.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@epiclygames.com.au and send your item to: 17a Thorn Street, Ipswich, QLD, 4305.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@epiclygames.com.au for questions related to refunds and returns.